Careers

Job Title: Tenant Coordinator (Entry-Level)
Reports to: Asset Manager

Position Summary:
As a Tenant Coordinator, you will serve as a vital link between our tenants and the property management team. You will be responsible for fielding maintenance requests, troubleshooting basic issues, and dispatching the appropriate in-house technicians or 3rd party vendors. This role demands a detail-oriented individual with an understanding of basic building systems, a knack for problem-solving, and a strong commitment to exceptional customer service.

Key Responsibilities:

Maintenance Coordination:

– Serve as the first point of contact for all tenant maintenance requests.
– Evaluate the urgency and nature of maintenance requests to prioritize work orders.
– Troubleshoot routine maintenance problems, offering immediate solutions when possible.

Technician and Vendor Dispatch:

– Ensuring timely and professional repairs.
– Follow up on completed jobs to ensure tenant satisfaction and maintain vendor/technician accountability.
– Conduct monthly property walk-throughs.

Communication:

– Maintain clear and consistent communication with tenants, technicians, and third-party vendors.
– Provide timely updates to tenants regarding the status of their maintenance requests.
– Document all communication and updates in the properties management system for record-keeping and future reference.

Customer Service:

– Ensure a high level of tenant satisfaction through prompt, courteous, and effective service.
– Address tenant concerns empathetically and escalate issues to management when necessary.
– Assist with the documentation of maintenance policies and procedures.
– Compile regular reports on maintenance activities for property management review.
– Suggest improvements for maintenance processes and tenant communication strategies.

Qualifications:

– A bachelor’s degree is required.
– Basic knowledge of building systems including HVAC, electrical, plumbing, etc.
– Prior experience in a customer service role is highly preferred.
– Strong problem-solving skills and the ability to handle maintenance issues promptly.
– Exceptional communication and interpersonal skills, with a focus on listening and questioning effectively.
– Ability to manage multiple priorities and respond to urgent requests in a fast-paced environment.
– Comfortable with technology, including property management software and communication tools.
– A commitment to professionalism, integrity, and responsiveness in all interactions.

Working Conditions:

This position is split between two locations. The individual will be required to work two days per week from our office located at One Beacon in Boston and three days from our property management office at 29 Properzi Way in Somerville, MA. Flexibility in commuting between these locations is essential.

Rafi Properties, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.